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Improving health
Previously NHS Health Scotland

Description

The Patient Rights (Scotland) Act 2011 and supporting “Can I help you?” guidance places a responsibility on NHS bodies to prepare and publish an annual report on feedback, comments, concerns and complaints; summarising what action has been taken to improve services or show where lessons have been learned as a result of feedback, comments, concerns and complaints received over the year.

Some of these documents were made before our accessibility policy was updated with a commitment to aim for WCAG AA standard so may not be fully accessible.

If you need an accessible copy, please email NHS.HealthScotland-accessibility@nhs.net and state the format you need and what technologies you use to access documents (for example, a screen reader).

Documents

Other formats

If you require publications or documents in other formats please email the Public Health Scotland Other Formats team.