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Improving health
Previously NHS Health Scotland

Complaints and feedback monitoring reports

Corporate

First published on 28 June 2019

Description

The Patient Rights (Scotland) Act 2011 and supporting “Can I help you?” guidance places a responsibility on NHS bodies to prepare and publish an annual report on feedback, comments, concerns and complaints; summarising what action has been taken to improve services or show where lessons have been learned as a result of feedback, comments, concerns and complaints received over the year.

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Documents

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