The Patient Rights (Scotland) Act 2011 and supporting “Can I help you?” guidance places a responsibility on NHS bodies to prepare and publish an annual report on feedback, comments, concerns and complaints; summarising what action has been taken to improve services or show where lessons have been learned as a result of feedback, comments, concerns and complaints received over the year.


Alternative formats

If you require publications or documents in an alternative format such as large print, braille and audio versions, please email the NHS Health Scotland Alternative Formats team.