Comments and complaints

This page is about how to make a complaint or give feedback about services Health Scotland provides.

GPs, hospitals and healthcare services

Please visit the NHS inform website if you want to make a comment or complaint about the quality of care from

  • GPs
  • hospitals
  • other health boards
  • all other healthcare services.

Health Scotland

If you would like to make a complaint or give feedback on a service or product Health Scotland provides, for example our information materials or leaflets, you can use our online form.

If you would prefer to do this in writing, please contact

Governance Manager
NHS Health Scotland
Gyle Square
1 South Gyle Crescent
EH12 9EB

Or alternatively you can phone us on 0131 314 5326.

For more information on the complaints process, you can download the NHSScotland public facing model complaints handling procedure.